This session will look at the numerous ways in which the ever-expanding digital age for archival records and information management has impacted the reference experience. The panelists will address questions related to reference staffing in this new environment including: Are institutions seeing an increase in virtual reference and a decrease in on-site reference? Or are Special Collections and archives seeing fewer researchers and less reference interaction overall? How are digital collections increasing the number of researchers discovering collections? What staffing changes are needed to handle new types of requests? How has this impacted staffing of reference teams?
